FAQ

Frequently Asked Questions

Who supplies the barcode labels for gate entry?

Barcode labels for entry at the front gate are supplied by Lisa Robinson.  The cost of each label is $35.00.

How do I use my personal gate entry code?

To use your personal gate entry code, enter your four or five digit gate code and press entry button. So, if your gate code was 0000 then you would key in 0000 and press ENTER.  Remember, do not distribute your gate code to others outside our community.  See the other FAQs below for other ways to give guests and contractors entrance through the gate.

How can a guest or contractor contact me through the entrance keypad so that I can open the gate for them without giving out my entry code? (Is there a better way than having guests scroll through the directory on the entrance screen to reach me for remote opening of the gate?)

Your guests (or contractors or other service providers) can simply enter your last name on the directory screen and press search and press your name you will be contacted by phone to provide remote access. If your last name shows up multiple times then your fist initials will need to be used.  When you get a call from the gate you should talk to the person at the keypad and verify it is someone you know. If so, press 9 on your phone to open the gate. If you have a login for Cellgate (which is different from the login to this website) and have downloaded the Cellgate app on your smart phone you will be able to see the person at the gate and let the person in by pressing the open button. If you do not have your login name contact the IT person at IT.HorseshoeAcres@gmail.com to get your login name.

I'm doing construction/renovations at my property. How can I give the contractors and subcontractors gate access?

The resident or guest gate access codes should never be broadly communicated for contractors or subcontractors. Special, limited-time gate access codes can be requested for the duration of your construction or renovation. Please complete the Gate Access Request Form found on the Forms page of the website.

My Realtor is holding an Open House at my home. How can he or she make it easy for potential buyers to come through the gate?

The resident or guest gate access codes should never be broadly communicated. Special, limited-time gate access codes can be requested for the duration of your home sale process. Please complete the Gate Access Request Form found on the Forms page of the website.

I'm having a party/event at my home with a lot of guests. How can I give them gate access?

The resident or guest gate access codes should never be broadly communicated for one-time events. Special, limited-time gate access codes can be requested. Please complete the Gate Access Request Form found on the Forms page of the website.

I want to have a yard sale. Who do I contact to have the front gate open for a specific time period?

The resident or guest gate access codes should never be broadly communicated for one-time events. Horseshoe Acres Club organizes two community-wide yard sales per year and all residents are encouraged to plan their yard sales for one of these dates. In the event of an estate sale, special, limited-time gate access codes can be requested. Please complete the Gate Access Request Form found on the Forms page of the website.

What is the speed limit in Horseshoe Acres?

The maximum speed on all roads in Horseshoe Acres is 25 mph. Please observe all stop signs and slow down for children, pedestrians and pets.

When is trash collected?

Solid Waste is collected on Tuesday and Friday of each week.

Recycling is collected each Friday.  If you need Recycling Bins, call 1.866.NEWBINS (639-2467)

Yard Waste is collected each Tuesday. Please note that Palm Beach City Code requires all landscapers to remove any yard waste they produce. Landscaping companies are prohibited from leaving yard waste curbside for collection.

Bulk Waste is collected each Tuesday.

Do I need permission to cut down trees in my yard?

Yes.  It has been the desire of Horseshoe Acres since its inception to maintain a native tree species appearance.  The community does not wish to become an all tropical, non-native species, landscaped environment.  Therefore, in order for a member to remove a tree with a caliper greater than 4″ they are required to obtain prior written approval from the ACC.  If approval is granted, the ACC may require replacement or relocation of the tree.  The Tree Removal form can be found in the Members Only section of the website.  Invasive trees do not require permission to be removed.  Click here for a list of invasive plants and trees in Florida.

Can landscapers place branches and cuttings at the curb for pickup?

No. Per Palm Beach Gardens City Codes, landscapers and contractors must remove all branches, cuttings and debris generated in the course of their work. Homeowners may place branches and other debris that the homeowner cut or generated at the curb for pick up.

Are there designated times for construction?

Monday – Saturday, no earlier than 7:00 am

No construction on Sundays or holidays

Who maintains the canals?

The maintenance of the canals and banks within Horseshoe Acres is the responsibility of the Northern Palm Beach County Improvement District.

Can I park commercial vehicles on my property?

Palm Beach Gardens City Codes prohibit the parking of commercial vehicles in residential neighborhoods unless properly hidden from view. Please refer to the City Codes for more information.

Can PBG Police issue tickets for traffic violations in our community?

Yes. Although the roads in Horseshoe Acres are private roads, Resolution 22, 1995 approved by the PBG City Council on March 2, 1995 allows the police department to patrol our roads and conduct uniform traffic control.

How do we get our name and telephone added to the front gate directory?

To add your name and telephone number to the front gate directory so visitors can call you to provide access to the community, please complete and submit the Remote Gate Control Application.

https://www.horseshoeacresclub.com/wp-content/uploads/2018/08/Remote-Gate-Control-Application.pdf

Can we have multiple phone numbers listed on the front gate directory?

Yes there can be up to 4. Request to add or change numbers can be made to IT.HorseshoeAcres@gmail.com, or if you have a login name to Cellgate you can log into https://user.zapopen.com/auth/login and make the changes to your Callgroup yourself.

Damascus, August 16, 1967

Terms & Conditions

Website Terms and Conditions (“Terms”)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.horseshoeacresclub.com website operated by Horseshoe Acres Club, Inc. (“us”, “we”, or “our”).

Your access to and use of this website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website.

By accessing or using the website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website.

Content

We make every effort to provide accurate information. However, we are not liable for typographical errors or omissions. Many images on our website are protected by copyright. By visiting the site you agree to not download, copy or save any of the images.

Member’s Only Pages

The information contained within the Member’s Only pages of Horseshoe Acres Club website is intended for use only by residents of Horseshoe Acres Club, Inc.. By viewing these pages, you agree that the information is for your personal use only and you will not copy or distribute any information found within these pages. This includes communication or dissemination of any kind. You further agree that you will not use any information on these pages for commercial purposes or solicitation.

Links To Other Web Sites

Our website contains links to third-party web sites or services that are not owned or controlled by Horseshoe Acres Club, Inc..

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Horseshoe Acres Club, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Contact Us

If you have any questions about these Terms, please contact us.

Last updated: July 25, 2018